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Questions

lawrence-e2e55cNew Member

Ignoring purchase request for already subscribed package error when trying to repurchase a consumable

Hi there,I am using Revenue Cat Paywalls to let my users purchase products. However if a consumable has been purchased before I am getting the error message:Ignoring purchase request for already subscribed packageThis is happening even though the purchase request is for a NON_RENEWING_PURCHASE which is not a subscription.My app is written in Flutter and I am currently testing on Android before moving on to iOS. I have rechecked my product set up on the Google Play Store and they are not set up as subscriptions. These products are not set up with entitlements in RC, they only have offerings attached.Can anyone help resolve this because at the moment my app doesn’t allow the repurchase of consumables which is obviously an issue.

Jordan PetersonMember

Give users 3 days free of Pro without Subscribing

Is there a way to give user’s 3 days free of pro without subscribing to the actual subscription?I’d like to upgrade them to pro for a few days so that they can try it and then downgrade them after the trial and prompt them that they can get another week for free once they subscribe.Duolingo has this model when you reach a certain amount of days, they give you 3 days free of pro without subscribing.Is there a way for me to do this?

lertsekNew Member

Dashboard & Tools

Subscription analytics

Could someone guide me on how to retrieve the total number of unique users who have subscribed to an offering for all time using RevenueCat? I'm looking for a method either through the SDK or the dashboard to accurately obtain this information. Any insights or examples would be greatly appreciated!

nishith-r-sNew Member

General Questions

Does revenue use userdefaults ?

*RevenueCatITMS-91053: Missing API declaration For NSPrivacyAccessedAPICategoryUserDefaultsI have updated the revenuecat dependency to the latest 4.41.2Still there is no mention of the Userdefaults usage in privacy report. Can see privacy report on purchase history. Where as Userdefaults comes under additional data. Should I be manually adding it ? Because we will receive automated mail if we upload it without the complete info.

RC SupportRevenueCat Staff

iOS 4.41.2SDK

Bugfixes Paywalls: Update Norwegian "restore" localization (#3844) via Josh Holtz (@joshdholtz) Dependency Updates Bump fastlane-plugin-revenuecat_internal from f88dcd4 to dd5e21f (#3839) via dependabot[bot] (@dependabot[bot]) Update Package.resolved (#3822) via Cesar de la Vega (@vegaro) Bump fastlane-plugin-revenuecat_internal from 1e62420 to f88dcd4 (#3831) via dependabot[bot] (@dependabot[bot]) Other Changes Add diagnostics event for Customer Info verification (#3823) via Cesar de la Vega (@vegaro) Fix backend integration test (#3847) via Josh Holtz (@joshdholtz) Push to SPM after release has been made (#3834) via James Borthwick (@jamesrb1) Add note to readme about new spm repo (#3828) via James Borthwick (@jamesrb1) To view new release, visit https://github.com/RevenueCat/purchases-ios/releases/tag/4.41.2

evoogodNew Member

Facebook ads integration is only sending events from Android app, not iOS

I’m not seeing the majority of my facebook events coming through on the facebook side, all of the events I’ve checked being sent from RevnueCat are coming from the android app.Was wondering if there’s any special setting needed to send these from iOS? Seems like it should all be handled between RevenueCat and Facebook, all other iOS data is flowing properly.

moby-bd2f2dNew Member

General Questions

Testing Subscriptions on Testflight & Adjust Events?

Hi There,Is there an easy way to test the subscriptions on TestFlight version and see also the partner integration is correctly working for Adjust? Or do we have to go live with the iOS version on production? Cause this is a bit risky, we have changed all our subscription infrastructure with RevenueCat.And just need to be sure of All Trials, Trial Converted subscriptions cancellations and other events are working well, and also we should see them on Adjust dashboard with our TestFlight version if possible?

moby-bd2f2dNew Member

General Questions

How to delete a sandbox user??

Hi All,We have all read the documents on how to delete a sandbox user, but couldn’t find an exact solution. We see 4 active users which are our tests https://prnt.sc/dxie0_1PhtCO , but cannot see or delete these users and cannot test our subscriptions from these devices. And stuck with it. :( Also cannot click and select this sandbox data https://prnt.sc/gMjo7P8ldX5z We also couldn’t find from the dashboard https://www.revenuecat.com/docs/dashboard-and-metrics/customer-history/manage-users where the manage users menu is 😥So if anyone can help it will be really appreciated 🙏

RezaOpticNew Member

Third-Party Integrations

Trouble in receiving google play store purchase events

Hi,It has been 6 hours since we received a purchase event from the Google Play Store. Is there any way to access technical support in RevenueCat?

RC SupportRevenueCat Staff

Android 7.10.1SDK

Bugfixes Checks if callback has already been called in canMakePayments (#1690) via Cesar de la Vega (@vegaro) Paywalls: Update Norwegian "restore" localization (#1688) via Josh Holtz (@joshdholtz) Other Changes Make clearing diagnostics file happen during tracking (#1685) via Toni Rico (@tonidero) Add new diagnostics events for diagnostics (#1684) via Toni Rico (@tonidero) To view new release, visit https://github.com/RevenueCat/purchases-android/releases/tag/7.10.1

lawrence-e2e55cNew Member

Ignoring purchase request for already subscribed package error when trying to repurchase a consumable

Hi there,I am using Revenue Cat Paywalls to let my users purchase products. However if a consumable has been purchased before I am getting the error message:Ignoring purchase request for already subscribed packageThis is happening even though the purchase request is for a NON_RENEWING_PURCHASE which is not a subscription.My app is written in Flutter and I am currently testing on Android before moving on to iOS. I have rechecked my product set up on the Google Play Store and they are not set up as subscriptions. These products are not set up with entitlements in RC, they only have offerings attached.Can anyone help resolve this because at the moment my app doesn’t allow the repurchase of consumables which is obviously an issue.

Jordan PetersonMember

Give users 3 days free of Pro without Subscribing

Is there a way to give user’s 3 days free of pro without subscribing to the actual subscription?I’d like to upgrade them to pro for a few days so that they can try it and then downgrade them after the trial and prompt them that they can get another week for free once they subscribe.Duolingo has this model when you reach a certain amount of days, they give you 3 days free of pro without subscribing.Is there a way for me to do this?

lertsekNew Member

Dashboard & Tools

Subscription analytics

Could someone guide me on how to retrieve the total number of unique users who have subscribed to an offering for all time using RevenueCat? I'm looking for a method either through the SDK or the dashboard to accurately obtain this information. Any insights or examples would be greatly appreciated!

nishith-r-sNew Member

General Questions

Does revenue use userdefaults ?

*RevenueCatITMS-91053: Missing API declaration For NSPrivacyAccessedAPICategoryUserDefaultsI have updated the revenuecat dependency to the latest 4.41.2Still there is no mention of the Userdefaults usage in privacy report. Can see privacy report on purchase history. Where as Userdefaults comes under additional data. Should I be manually adding it ? Because we will receive automated mail if we upload it without the complete info.

evoogodNew Member

Facebook ads integration is only sending events from Android app, not iOS

I’m not seeing the majority of my facebook events coming through on the facebook side, all of the events I’ve checked being sent from RevnueCat are coming from the android app.Was wondering if there’s any special setting needed to send these from iOS? Seems like it should all be handled between RevenueCat and Facebook, all other iOS data is flowing properly.

moby-bd2f2dNew Member

General Questions

Testing Subscriptions on Testflight & Adjust Events?

Hi There,Is there an easy way to test the subscriptions on TestFlight version and see also the partner integration is correctly working for Adjust? Or do we have to go live with the iOS version on production? Cause this is a bit risky, we have changed all our subscription infrastructure with RevenueCat.And just need to be sure of All Trials, Trial Converted subscriptions cancellations and other events are working well, and also we should see them on Adjust dashboard with our TestFlight version if possible?

RezaOpticNew Member

Third-Party Integrations

Trouble in receiving google play store purchase events

Hi,It has been 6 hours since we received a purchase event from the Google Play Store. Is there any way to access technical support in RevenueCat?

samit-saha-1c627bNew Member

Your system fully Down since 8 Hours

Hello,Your system fully Down since 8 Hours. No WebHook Hits, no Recent Purchase Showing in Overview (Dashboard) , not working.please fix it as soon as possible. I m in big trouble.

disonNew Member

General Questions

Google Play cannot record purchase information for non-subscription purchases.

There is currently a non-subscription permanent product. Starting from today, after users place an order to purchase, the RC dashboard cannot track the purchase information of the product, and the corresponding user benefits are not unlocked within the app. Google Play backend can see that the user's payment was successful. No effect on subscription-based goods.

Mike DavisActive Member

Android says This version of the application is not configured for billing through Google Play

I’m not having any luck getting in-app purchases to work in Android (everything is working fine in iOS). I followed these directions https://www.revenuecat.com/docs/google-play-store as best I could, but there are parts of them that don’t make any sense to me, and now when I try to make a test purchase, I get the error message, “This version of the application is not configured for billing through Google Play. Check the help center for more information.”For reference, I am developing using React Native and a custom Expo dev client built remotely using the EAS Build service. I don’t know the first thing about developing using Java/Android Studio or trying to build locally. I have gotten as far as setting up a test product in Google Play, importing it into RevenueCat, and retrieving info about that product in my app code. This leads me to believe that the product is set up correctly. I am also sure that my user account on the physical device is included in the list of testers for Cl

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