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3,402 Posts
9,422 Replies
5,004 Members

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Questions

kapil-mahajan-e35a61New Member

Getting "NON_SUBSCRIPTION" products

Hi,I am trying to fetch APP Store IAP products using the API Purchases.getProducts, however, it is returning no products. After looking at various post it seems that I need to pass second argument to the method Purchases.getProducts as the default value is “subscription” and my product is not Subscription.I am struggling to pass the second argument which is ENUM in the latest SDK and not a simple string like “sub” or “iap”. I don’t know how to import these enum values so that I can use it as argument in the function call.Could you please help me with some sample code to pass the second argument? Thanks in advance. Thanks,Kapil

sergey_New Member

iOS: SKProductsRequest took too long to complete

Hey! I’m getting rejections from Apple due to the fact that products are not loaded on the paywall during their review. In the logs I see that revenuecat sdk returns “SKProductsRequest took too long to complete” after a very long timeout. And I’m not successful in reproducing this behaviour locally or with any other test devices. I’m using React Native and what I do in the code is simply call `await Purchases.getOfferings();` and using `7.6.0` version of the library. I don’t have any additional logs or information since SDK only throws this error. Any advice on how to debug or resolve this?

mauro-garcia-348931New Member

General Questions

How to GET the List of Customers from project?

I’m trying to use v2 API but the https://api.revenuecat.com/v2/projects/{project_id}/customers endpoint it’s failing with “no_resource_found” error.Already enabled everything on API Keys settings (nothing to enable on customer permissions, just metrics and projects).Also can’t find a way to add customer_information:customers:read permission. Any clues?

takanamishiNew Member

[Flutter] Couldn't find existing purchase for SKU

There are two subscription setups:Identifier: tier1:monthly1, Subscription Id: tier1, Base Plan Id: monthly1Identifier: tier2:monthly2, Subscription Id: tier2, Base Plan Id: monthly2When changing the plan from tier1:monthly1 to tier2:monthly2, the following error occurs for a specific user:PlatformException(4, One or more of the arguments provided are invalid., {code: 4, message: One or more of the arguments provided are invalid., readableErrorCode: PurchaseInvalidError, readable_error_code: PurchaseInvalidError, underlyingErrorMessage: Couldn't find existing purchase for SKU: tier1, userCancelled: false}, null)In testing locally, this error is not reproducible, and the cause of the error is not apparent. The product_id of the subscription for the user where the error occurs is as follows, with tier1:monthly1 set:{ "app_id": "", ... "product_id": "tier1:monthly1", }The code for changing the plan is as follows:final currentEntitleInfo = (await Purchases.getCustomerInfo()).entit

chrishanNew Member

Dashboard & Tools

Localization of paywall failed

I was able to get correct contents in Koreanbut in Japanses, revenue paywall element(which I can customizing through paywall section on revenuecat) are not localizied. I’m testing with simulator using storekit in xcode.As you can see on the screenshot I attached, price looks right because it’s coming from apple but contents from revenuecat dones’t seem right.Weird thing is that everything in Korean works correct…..I tested with Hindi but it dones’t work eitherAny suggestion or solution would be appreciated. Korean version looks right like below

ScottySmallsNew Member

General Questions

Are there rate limits to the REST API?

Are there any limitations set for frequency / quantity of REST API requests?

whisk-developerActive Member

Third-Party Integrations

SUBSCRIPTION_EXTENDED: Expiration date in REST API and Webhook event

Hi there!We encountered a peculiar situation with the SUBSCRIPTION_EXTENDED event (PlayStore). Here's the user flow:2024/03/15: The user subscribes (INITIAL_PURCHASE) with an expiration date of 2024/03/22. 2024/03/22: The subscription is extended (SUBSCRIPTION_EXTENDED) to a new expiration date of 2024/03/23. 2024/03/23: A grace period begins due to a BILLING_ISSUE/CANCELLATION, with a new expiration date set for 2024/04/06. 2024/03/25: The subscription expires (EXPIRATION), with an expiration date of 2024/03/22.However, the /subscribers/${userId} REST API method began returning an expiration date of 2024/04/06 after the third step and didn't update beyond that. Given these events, when did the user lose their entitlement?Was it on 2024/03/25, after the EXPIRATION event? Or on 2024/04/06, after the grace period ended?If the entitlement was lost after the EXPIRATION event, why does the REST API continue to report 2024/04/06 as the expiration date?

steven-crouchman-4551efNew Member

General Questions

Failed webhook monitoring

While investigating an account I expected to be closed in our system, I noticed that the expiration webhook had failed with a 403 (The dashboard says 6 out of 6 attempts but I only see the last result I assume).What I want to know now is how often this happens and if its a one off or a recurring problem, however I can’t see a centralised place to view webhook events & failures (Unlike Mandril for example that has a dedicated webhook section and shows you all the recent failures).If this data exists then where is it? Or is there a custom report somewhere I can run to get this data?

idishNew Member

General Questions

Paywall Localization support is incomplete

Hello,I've recently started using the fantastic paywall features in my Flutter app. However, I've noticed that the localization support for this feature is quite incomplete. This deficiency could potentially lead to a poor user experience and, consequently, lower conversion rates for purchases. Presently, it seems there's no option to display the paywall in a specific language upon request. As a result, if my app supports multiple languages and allows users to choose their preferred language in the settings page, the paywall page remains unaffected by these settings. Instead, the language is determined by the App Store's origin country. It would be preferable for the paywall to adopt the device's locale as the default language rather than relying solely on the user's country of origin. This would ensure a more accurate display of the paywall language in various situations. I'm hopeful for a solution to this issue.Thank you for your attention.

mooselliotNew Member

General Questions

Issue with web sandbox flow

I’m using the sandbox testing on web, and don’t seem to find any docs on how to test, so I am using stripe’s approach to use a card 4242 4242 4242 4242. However, I end up with this error:Thing is, the screen prior clearly shows that it is in sandbox mode. Why is the request failing?

kapil-mahajan-e35a61New Member

Getting "NON_SUBSCRIPTION" products

Hi,I am trying to fetch APP Store IAP products using the API Purchases.getProducts, however, it is returning no products. After looking at various post it seems that I need to pass second argument to the method Purchases.getProducts as the default value is “subscription” and my product is not Subscription.I am struggling to pass the second argument which is ENUM in the latest SDK and not a simple string like “sub” or “iap”. I don’t know how to import these enum values so that I can use it as argument in the function call.Could you please help me with some sample code to pass the second argument? Thanks in advance. Thanks,Kapil

sergey_New Member

iOS: SKProductsRequest took too long to complete

Hey! I’m getting rejections from Apple due to the fact that products are not loaded on the paywall during their review. In the logs I see that revenuecat sdk returns “SKProductsRequest took too long to complete” after a very long timeout. And I’m not successful in reproducing this behaviour locally or with any other test devices. I’m using React Native and what I do in the code is simply call `await Purchases.getOfferings();` and using `7.6.0` version of the library. I don’t have any additional logs or information since SDK only throws this error. Any advice on how to debug or resolve this?

mauro-garcia-348931New Member

General Questions

How to GET the List of Customers from project?

I’m trying to use v2 API but the https://api.revenuecat.com/v2/projects/{project_id}/customers endpoint it’s failing with “no_resource_found” error.Already enabled everything on API Keys settings (nothing to enable on customer permissions, just metrics and projects).Also can’t find a way to add customer_information:customers:read permission. Any clues?

takanamishiNew Member

[Flutter] Couldn't find existing purchase for SKU

There are two subscription setups:Identifier: tier1:monthly1, Subscription Id: tier1, Base Plan Id: monthly1Identifier: tier2:monthly2, Subscription Id: tier2, Base Plan Id: monthly2When changing the plan from tier1:monthly1 to tier2:monthly2, the following error occurs for a specific user:PlatformException(4, One or more of the arguments provided are invalid., {code: 4, message: One or more of the arguments provided are invalid., readableErrorCode: PurchaseInvalidError, readable_error_code: PurchaseInvalidError, underlyingErrorMessage: Couldn't find existing purchase for SKU: tier1, userCancelled: false}, null)In testing locally, this error is not reproducible, and the cause of the error is not apparent. The product_id of the subscription for the user where the error occurs is as follows, with tier1:monthly1 set:{ "app_id": "", ... "product_id": "tier1:monthly1", }The code for changing the plan is as follows:final currentEntitleInfo = (await Purchases.getCustomerInfo()).entit

chrishanNew Member

Dashboard & Tools

Localization of paywall failed

I was able to get correct contents in Koreanbut in Japanses, revenue paywall element(which I can customizing through paywall section on revenuecat) are not localizied. I’m testing with simulator using storekit in xcode.As you can see on the screenshot I attached, price looks right because it’s coming from apple but contents from revenuecat dones’t seem right.Weird thing is that everything in Korean works correct…..I tested with Hindi but it dones’t work eitherAny suggestion or solution would be appreciated. Korean version looks right like below

whisk-developerActive Member

Third-Party Integrations

SUBSCRIPTION_EXTENDED: Expiration date in REST API and Webhook event

Hi there!We encountered a peculiar situation with the SUBSCRIPTION_EXTENDED event (PlayStore). Here's the user flow:2024/03/15: The user subscribes (INITIAL_PURCHASE) with an expiration date of 2024/03/22. 2024/03/22: The subscription is extended (SUBSCRIPTION_EXTENDED) to a new expiration date of 2024/03/23. 2024/03/23: A grace period begins due to a BILLING_ISSUE/CANCELLATION, with a new expiration date set for 2024/04/06. 2024/03/25: The subscription expires (EXPIRATION), with an expiration date of 2024/03/22.However, the /subscribers/${userId} REST API method began returning an expiration date of 2024/04/06 after the third step and didn't update beyond that. Given these events, when did the user lose their entitlement?Was it on 2024/03/25, after the EXPIRATION event? Or on 2024/04/06, after the grace period ended?If the entitlement was lost after the EXPIRATION event, why does the REST API continue to report 2024/04/06 as the expiration date?

steven-crouchman-4551efNew Member

General Questions

Failed webhook monitoring

While investigating an account I expected to be closed in our system, I noticed that the expiration webhook had failed with a 403 (The dashboard says 6 out of 6 attempts but I only see the last result I assume).What I want to know now is how often this happens and if its a one off or a recurring problem, however I can’t see a centralised place to view webhook events & failures (Unlike Mandril for example that has a dedicated webhook section and shows you all the recent failures).If this data exists then where is it? Or is there a custom report somewhere I can run to get this data?

idishNew Member

General Questions

Paywall Localization support is incomplete

Hello,I've recently started using the fantastic paywall features in my Flutter app. However, I've noticed that the localization support for this feature is quite incomplete. This deficiency could potentially lead to a poor user experience and, consequently, lower conversion rates for purchases. Presently, it seems there's no option to display the paywall in a specific language upon request. As a result, if my app supports multiple languages and allows users to choose their preferred language in the settings page, the paywall page remains unaffected by these settings. Instead, the language is determined by the App Store's origin country. It would be preferable for the paywall to adopt the device's locale as the default language rather than relying solely on the user's country of origin. This would ensure a more accurate display of the paywall language in various situations. I'm hopeful for a solution to this issue.Thank you for your attention.

mooselliotNew Member

General Questions

Issue with web sandbox flow

I’m using the sandbox testing on web, and don’t seem to find any docs on how to test, so I am using stripe’s approach to use a card 4242 4242 4242 4242. However, I end up with this error:Thing is, the screen prior clearly shows that it is in sandbox mode. Why is the request failing?

Reading Revenue Cat Purchases Flutter Web

How does RC recommend anyone already using mobile to get the existing purchases and subscriptions for users on a Flutter Web app given no RC Flutter Web SDK. I want to ensure subscribers on Mobile can log in on Web and their subscriptions are retrieved. I see there is the Revenue Cat API, and also Firebase Integrations. I want to understand what the best practice is. Thanks

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