Building apps can be tough, but we're here to help where we can! We try to be as responsive as possible to any issues our questions about RevenueCat
What does RevenueCat Support help with?
Our Support engineers are the RevenueCat product experts. You can expect us to provide guidance on:
- RevenueCat best practices
- Troubleshooting unexpected errors
- Helping understand any Help Center or developer guides
- Escalating product bugs through the RevenueCat engineering team
To check the system status of RevenueCat, we also have status.revenuecat.com.
Things that are out of scope
We're not able to troubleshoot or debug problems with other products and services. We probably don't have the expertise anyway, and may just make things worse. If you believe there is a problem with a RevenueCat integration into a third-party, try to isolate the RevenueCat issue if possible before submitting a ticket.
Since most of the support tickets we receive are technical, it's more effective for us to route requests to the correct resource internally and work through issues asynchronously. In some circumstances, a call may be the the best option but we try to avoid it if at all possible.
We don't provide direct consulting or app development services. Our Discussion Boards provide a great forum to discuss the design and architecture of apps.
What kind of Support can I expect?
Our current business hours our Monday through Friday, 8am to 5pm Pacific Time. Our target response times below are based on your account plan.
- Grow: 1 business day
- Analyze: 2 business days
- Build: 3 business days
We also do our best to triage requests by severity, to make sure urgent issues get addressed first.
How do I contact RevenueCat Support?
Submitting a request through this Help Center is the recommended way to get in contact.
In order to provide you with the highest level of service, make sure you submit support requests under the email associated with your RevenueCat account.