Why are active entitlements empty even though I have an active subscription? April 22, 2020 18:48 Updated If you have an active subscription that should unlock an entitlement but it doesn't, make sure that subscription's product is added to the entitlement in your dashboard. Related articles Why are my products, offerings, or available packages empty? A user made a purchase but it's not showing in the RevenueCat dashboard Bug Reports How are charts calculated? A customer's subscription has expired but it's still active according to the dashboard.